Privacy Policy

Introduction

Elevation Homes is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our residential consultation services or visit our website.

This policy applies to all personal data we collect through our website, email communications, phone consultations, and in-person meetings. By using our services, you consent to the practices described in this policy.

For questions about this Privacy Policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using our services, including:

• Contact information: name, email address, phone number, mailing address
• Residence requirements: preferred neighborhoods, budget parameters, timeline, specific needs
• Employment and identification information: as necessary for lease processing
• Communication preferences and feedback about our services

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device information: IP address, browser type, operating system
• Usage data: pages visited, time spent on pages, navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

Service Delivery

We use your personal information to:

• Provide residential consultation services and property recommendations
• Coordinate property viewings and communicate with property owners
• Process lease agreements and handle administrative requirements
• Respond to your inquiries and provide customer support

Communication

We may use your contact information to:

• Send service-related communications about your apartment search
• Provide updates about properties matching your criteria
• Request feedback about our services
• Send occasional communications about our services (you may opt out)

Website Improvement

We analyze usage data to improve our website functionality, understand how visitors use our site, and enhance the overall user experience.

Legal Basis for Processing

We process your personal data based on:

• Contract performance: Processing necessary to provide our services to you
• Consent: Where you have explicitly agreed to specific processing activities
• Legitimate interests: Our business interests in providing quality service and improving our offerings
• Legal compliance: Where required by applicable laws in Taiwan

Information Sharing and Disclosure

Property Owners and Landlords

We share necessary client information with property owners when coordinating viewings and processing lease agreements. This typically includes name, contact information, and employment verification as required for rental applications.

Service Providers

We may share information with third-party service providers who assist us with:

• Website hosting and maintenance
• Email communication services
• Analytics and website optimization
• Legal services when providing contract review

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when necessary to protect our legal rights or comply with legal processes.

Data Retention

We retain personal information for different periods depending on the purpose:

• Active clients: Throughout service engagement and for reasonable period afterward
• Completed engagements: Up to 5 years for business records and legal compliance
• Marketing communications: Until you opt out or request deletion
• Website analytics: Typically 12-24 months

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and secure storage systems
• Access controls limiting employee access to personal data
• Regular security assessments and updates
• Staff training on data protection practices

While we employ reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your information.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you and request corrections to inaccurate or incomplete data.

Data Portability

You may request a copy of your personal data in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Marketing Opt-Out

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe as required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

International Data Transfers

Our operations are based in Taiwan. If you access our services from outside Taiwan, your information may be transferred to and processed in Taiwan. We ensure appropriate safeguards are in place for any international data transfers.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date and, for significant changes, may provide additional notice through our website or email.

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: